Charlottesvle, VA

I called my State Farm Agent's office to add a new car to my insurance policy. Rebecca Burress-Helmick answered the phone and walked me through the steps of deciding on the necessary coverage and setting up the policy. Rebecca's knowledge, competence, and patience shone through the process, and she was friendly, positive, and pleasant throughout our exchange. Kudos to Rebecca for a job well done and for her outstanding customer service!

In a state of panic after losing my home owners insurance and stressing out, Amy Morris answered the phone at State Farm and immediately put me at ease. She was calm, friendly and empathetic to my situation which was exactly what I needed. Although, she isn’t able to help me get home owners this year, despite trying her hardest, she offered guidance and advice which has helped me navigate the insurance system. Because of this initial interaction with Amy, I decided not to bundle my home and auto with the other company, and get auto insurance with State Farm, so I can continue having a working relationship with Amy. My hope is she will be able to help me in the future with my home owners insurance as well.

I had an issue with the new state I moved to requiring verification of insurance. Rebecca emailed my new state with my insurance information and took care of it quickly. Rebecca was very kind and professional. Really appreciated all her help!

My family and I have known Mac for years. She's an amazing business woman. I switched our families car policies with Mac first. I saved a lot of money and received more coverage. Then I added my home policy with State Farm again saved a bundle and received more coverage. I then added my business policy with Mac. I receive great service from Mac and her team. I highly recommend them. You will not be disappointed.

Very helpful. The people in this office get things done. I like their positive attitude and support!